Privacy Policy

Who We Are

Our Website URL: metahub.com.my

Company Name: Metahub Industries Sdn Bhd

What Personal Data We Collect and Why We Collect It

Personal Data

We collect various types of personal data from our users, including but not limited to:

• Name
• Email Address
• Phone Number
• Technical Data (e.g., information about cookies, IP addresses, and browser type)

Legal Basis for Collection

We collect and retain personal data based on the following:

• User Consent: Explicit consent provided by the user.
• Legitimate Interests: Necessary for the performance of a contract or in the legitimate interests of Metahub Industries Sdn Bhd.
• Legal Obligations: Compliance with legal requirements.

Sensitive Personal Data

We do not intentionally collect or retain any sensitive personal data (e.g., data concerning health) unless explicitly provided by the user for specific purposes.

Data Generated by Technical Processes

Personal data may also be generated from technical processes such as:

• Contact Forms
• Cookies
• Analytics
• Third-party Embeds

Media

If users upload images to the website, they should avoid uploading images with embedded location data (EXIF GPS) included, as visitors to the website can download and extract any location data from images on the website.

Contact Forms

We capture personal data when someone submits a contact form. This data is retained for a specific period for customer service purposes and is not used for marketing purposes unless explicitly agreed upon.

Cookies

Our website uses cookies to enhance user experience. The following cookies are used:

• Session Cookies: Temporary cookies that remain in the cookie file of your browser until you leave the site.
• Persistent Cookies: Remain in the cookie file of your browser for much longer, depending on the lifetime of the specific cookie.
• Third-party Cookies: Cookies used by third-party services such as analytics or social media.

Analytics

We use analytics packages to track user behavior on our site. Users can opt-out of analytics tracking via the privacy settings in their browser. For more information, please refer to our analytics provider’s privacy policy.

Who We Share Your Data With

We share site data with the following third-party providers:

• Cloud-based Services: For data storage and management.
• Third-party Service Providers: For additional services such as analytics and marketing.

We ensure that all third-party providers comply with applicable data protection regulations.

What Rights You Have Over Your Data

Users have the following rights over their data:

• Access: Request access to personal data we hold about you.
• Rectification: Request correction of inaccurate personal data.
• Erasure: Request deletion of personal data.
• Restriction of Processing: Request restriction of processing your personal data.
• Data Portability: Request transfer of your personal data to another service provider.
• Objection: Object to the processing of your personal data.

To invoke these rights, please contact us at [email protected].

Where Your Data Is Sent

We may transfer data outside Malaysia. We ensure that such data transfers comply with Malaysian Personal Data Protection Act 2010 through agreements such as Privacy Shield, model clauses, or binding corporate rules.

Contact Information

For privacy-specific concerns, please contact:

• Email: [email protected]
• Phone: +607 598 3363

Additional Information

How We Protect Your Data

We employ various measures to protect user data, including:

• Encryption
• Two-factor Authentication
• Staff Training in Data Protection
• Privacy Impact Assessments

Data Breach Procedures

In case of a data breach, we have established procedures for internal reporting, user notification, and cooperation with relevant authorities.

Third-party Data

If we receive data about users from third parties, such information will be managed in accordance with our privacy policy.